Thank you for shopping at alphaWear.uk. We strive to provide our customers with high-quality products and excellent customer service. However, we understand that there may be instances where you need to return or exchange an item. This refund policy outlines our procedures for handling returns and refunds.
- Returns
1.1 Eligibility To be eligible for a return, the following conditions must be met:
- The item must be unused and in the same condition as when you received it.
- The item must be in its original packaging with all tags and labels attached.
- The return must be initiated within 30 days from the date of purchase.
1.2 Non-eligible items The following items are non-returnable:
- Gift cards
- Downloadable products
- Personalized or custom-made items
- Items on sale or clearance
- Returns Process
2.1 Initiate a Return To initiate a return, please follow these steps:
- Contact our customer support team via email at support@alphawear.uk within 30 days from the date of purchase.
- Provide your order number, the item(s) you wish to return, and the reason for the return.
- Wait for further instructions from our customer support team.
2.2 Return Shipping You will be responsible for the return shipping costs unless the return is a result of our error or a defective item. We recommend using a trackable shipping method to ensure the safe return of the item(s). Please note that we are not responsible for any lost or damaged items during the return shipping process.
2.3 Refund Process Once we receive your returned item(s), our team will inspect it to ensure that it meets the eligibility criteria mentioned in section 1.1. If the item(s) meet the requirements, we will initiate the refund process.
- Refunds
3.1 Refund Methods Refunds will be issued using the original payment method used for the purchase. Please note that it may take 5-7 business days for the refund to be reflected in your account, depending on your bank or credit card issuer.
3.2 Refund Amount The refund amount will be equal to the purchase price of the returned item(s), minus any applicable shipping charges or restocking fees (if any).
- Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item for a different size, color, or style, please follow the returns process mentioned in section 2.1 and place a new order for the desired item.
- Contact Us
If you have any further questions or concerns about our refund policy, please contact our customer support team at support@alphawear.uk. We will be happy to assist you.
Note: This refund policy is subject to change without prior notice. Please refer to the refund policy on our website at the time of your purchase for the most up-to-date information.